Service Department's blog


We are currently investigating a problem with reduced bandwidth into our Chi1 data center.  Tickets are open with the appropriate connectivity providers.  They are aware of the problem and are working to resolve it.

Additional updates will be provided as new information becomes available.

Update: 14:11 CST - as of 14:00 CST, the packet loss has subsided and bandwidth appears to have returned to near normal. We are still waiting on an update from our vendor.

Update: 15:31 CST - at of 14:20 CST, our vendor is reporting that services are stable.

If you have any problems with your services after this time, or if you have any questions regarding this event at any point, please contact us.

We appreciate your patience, thank you for being a ETRN customer.

Subject: 22 November 2011 Planned Network Maintenance - Kansas City
* Note: This maintenance window replaces the maintenance windows that was scheduled on 18 November 2011 *

We Answer Your Questions: FAQ

Q: What is the maximum e-mail attachment size?

A: The e-mail servers do not limit the size of individual e-mail attachments. The e-mail servers do impose a 400 MB maximum total message size limit. Individual customers can choose a smaller message size limit. We can also customize the handling of "over-sized" e-mails. Please contact us to discuss your specific needs. A couple of important facts:

1. Attachments are typically encoded in what is called Base64[1]. As a result, the actual length of MIME-compliant Base64-encoded binary data is usually about 137% of the original file size.

2. E-mails often contain both plain text and HTML components. This also increases the overall size of the e-mail.