FAIL (the browser should render some flash content, not this).

Service Department's blog

Update: This issue had been resolved at of 10:30 AM. For users with E-Mail Hosting accounts on this system, the updated host names listed below are still recommended.


We are currently investigating an outage to our chi1.etrn.com data center.  Updates to follow as more information becomes available.


The problem has been resolved. Here is a timeline of events:

  • 15:36 CDT: We detected problems reaching our chi1.etrn.com site.
  • 15:40 CDT: Connectivity was restored and our investigation of the site status began.
  • 16:30 CDT: Our investigation has determined that the outage was caused by a UPS that failed to provide backup power during a very brief power interruption.
  • 17:00 CDT: We began moving system off of the problem UPS.
  • 18:45 CDT: All systems are now powered on.
  • 19:45 CDT: Manual file system checks and repairs have been completed. All systems are now online.
  • 20:45 CDT: All system should be functioning normally now.

We appreciate your patience during this event and welcome any feedback. Thank you for being a ETRN customer. Please contact usif you have any questions.

Boston Marathon Scams - Don't Be Scammed

Submitted by Service Department on Wed, 04/17/2013 - 14:29

Like you, we all mourn those who had their lives taken from them in Boston, and stand with those who were injured and affected by these vile deeds.

We Answer Your Questions: FAQ

Q: What is the maximum e-mail attachment size?

A: The ETRN.com e-mail servers do not limit the size of individual e-mail attachments. The ETRN.com e-mail servers do impose a 400 MB maximum total message size limit. Individual customers can choose a smaller message size limit. We can also customize the handling of "over-sized" e-mails. Please contact us to discuss your specific needs. A couple of important facts:

1. Attachments are typically encoded in what is called Base64[1]. As a result, the actual length of MIME-compliant Base64-encoded binary data is usually about 137% of the original file size.

2. E-mails often contain both plain text and HTML components. This also increases the overall size of the e-mail.