20111122 - Completed - Planned Network Maintenance - Kansas City

Subject: 22 November 2011 Planned Network Maintenance - Kansas City
* Note: This maintenance window replaces the maintenance windows that was scheduled on 18 November 2011 *

Planned Network Maintenance - one of ETRN.com's connectivity providers will be doing maintenance on their circuit as shown below. This maintenance may have some intermittent effects on the services provided by ETRN.com.

Details:

Start time: 4:00 am central 11/22/2011
End time: 6:00 am central 11/22/2011
Expected Outage/Downtime: up to 30 minutes down time (15-20 minutes expected)

Vendor statement:
"During this maintenance window, you may experience one or more brief interruptions in service while we complete the maintenance activities; the interruptions are expected to be less than 30 minutes down time (15-20 minutes expected) total. However, due to the complexity of the work, your downtime may be longer."

Our network operations engineers will closely monitor the system during this maintenance window and will do everything possible to minimize any inconvenience to you. Our system should automatically fail-over to other circuits during this time. If you have any problems with your services after this time, or if you have any questions regarding the maintenance at any point, please contact us.

We appreciate your patience during this work and welcome any feedback. Thank you for being a ETRN customer.


Update: 11/22/2011 Maintenance Completed Kansas City - The network maintenance scheduled for 04:00 - 06:00 11/22/2011 has been completed successfully. Thank you for your patience.

We Answer Your Questions: FAQ

Q: What is the maximum e-mail attachment size?

A: The ETRN.com e-mail servers do not limit the size of individual e-mail attachments. The ETRN.com e-mail servers do impose a 400 MB maximum total message size limit. Individual customers can choose a smaller message size limit. We can also customize the handling of "over-sized" e-mails. Please contact us to discuss your specific needs. A couple of important facts:

1. Attachments are typically encoded in what is called Base64[1]. As a result, the actual length of MIME-compliant Base64-encoded binary data is usually about 137% of the original file size.

2. E-mails often contain both plain text and HTML components. This also increases the overall size of the e-mail.