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How do I suppress Quarantine Reminder e-mails?

When Mailguard automatically creates user accounts, a user will automatically receive Quarantine Reminder e-mails when their account contains quarantined items. Knowing that some users may not want to receive these e-mails, the option exists to suppress these e-mails. This setting is configured per user and can be adjusted by either the user or the domain administrator.

 

User instructions:

  1. Login to Mailguard as the appropriate user.
  2. Go to Settings (Settings).
  3. Under "Miscellaneous Settings": Set the "Send quarantine reminder e-mail?" value to "No" and click "Update Miscellaneous Settings".

 

Domain administrator instructions:

  1. Login to Mailguard as a domain administrator.
  2. Go to Admin (Admin) => User Search.
  3. Enter search terms to locate the appropriate user(s).
  4. Click "Find Users":
  5. Click on the desired user and confirm that the line above the menu icons says "(as user)"
  6. Go to Settings (Settings).
  7. Under "Miscellaneous Settings": Set the "Send quarantine reminder e-mail?" value to "No" and click "Update Miscellaneous Settings".

 

Thank you for being a ETRN customer. Please contact us if you have any questions.

We Answer Your Questions: FAQ

Q: What is the maximum e-mail attachment size?

A: The ETRN.com e-mail servers do not limit the size of individual e-mail attachments. The ETRN.com e-mail servers do impose a 400 MB maximum total message size limit. Individual customers can choose a smaller message size limit. We can also customize the handling of "over-sized" e-mails. Please contact us to discuss your specific needs. A couple of important facts:

1. Attachments are typically encoded in what is called Base64[1]. As a result, the actual length of MIME-compliant Base64-encoded binary data is usually about 137% of the original file size.

2. E-mails often contain both plain text and HTML components. This also increases the overall size of the e-mail.