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Mailguard - How to configure a user to receive e-mail with bad headers

Individual e-mail addresses with a user's Mailguard account can be configured to allow e-mails "Bad Headers". This setting can be changed by either the domain administrator or by the user.

 

User instructions:

  1. Login to Mailguard using the account you want to change the SPAM threshold of.
  2. Go to Settings (Settings).
  3. Click on the desired e-mail address
  4. Change the Mail with bad headers should be... value from Quarantined to Labeled.
  5. To save your changes, Click on either Update This Address' Settings to save the values for just the selected e-mail address, or Update ALL Address' Settings to update these settings for all of your e-mail addresses.

 

Domain administrator instructions:

  1. Login to Mailguard as a domain administrator.
  2. Go to Admin (Admin) => Users.
  3. Under "Users":
    1. Click the "Find Users" button to list your user accounts.
    2. Click on the desired user and confirm that the line above the menu icons says "(as user)"
    3. Go to Settings (Settings).
    4. Click on the desired e-mail address
    5. Change the Mail with bad headers should be... value from Quarantined to Labeled.
    6. To save your changes, Click on either Update This Address' Settings to save the values for just the selected e-mail address, or Update ALL Address' Settings to update these settings for all of the user's e-mail addresses.

 

Thank you for being a ETRN customer. Please contact us if you have any questions.

We Answer Your Questions: FAQ

Q: What is the maximum e-mail attachment size?

A: The ETRN.com e-mail servers do not limit the size of individual e-mail attachments. The ETRN.com e-mail servers do impose a 400 MB maximum total message size limit. Individual customers can choose a smaller message size limit. We can also customize the handling of "over-sized" e-mails. Please contact us to discuss your specific needs. A couple of important facts:

1. Attachments are typically encoded in what is called Base64[1]. As a result, the actual length of MIME-compliant Base64-encoded binary data is usually about 137% of the original file size.

2. E-mails often contain both plain text and HTML components. This also increases the overall size of the e-mail.