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Mailguard - How to access a user's quarantine

User quarantines can be accessed by either the domain administrator or by the user.

 

User instructions:

  1. Login to Mailguard using the account you want to access the Quarantines of.
  2. Go to Quarantine (Quarantine).
  3. Select the desired quarantine.

 

Domain administrator instructions:

  1. Login to Mailguard as a domain administrator.
  2. Go to Admin (Admin) => Users.
  3. Under "Users":
    1. Click the "Find Users" button to list your user accounts.
    2. Click on the desired account.
    3. Confirm that the line above the menu icons says something like: "Administrator postmaster@domain.tld for user@domain.tld"
    4. Go to Quarantine (Quarantine).
    5. Select the desired quarantine.

 

Thank you for being a ETRN customer. Please contact us if you have any questions.

We Answer Your Questions: FAQ

Q: What is the maximum e-mail attachment size?

A: The ETRN.com e-mail servers do not limit the size of individual e-mail attachments. The ETRN.com e-mail servers do impose a 400 MB maximum total message size limit. Individual customers can choose a smaller message size limit. We can also customize the handling of "over-sized" e-mails. Please contact us to discuss your specific needs. A couple of important facts:

1. Attachments are typically encoded in what is called Base64[1]. As a result, the actual length of MIME-compliant Base64-encoded binary data is usually about 137% of the original file size.

2. E-mails often contain both plain text and HTML components. This also increases the overall size of the e-mail.