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20120824 - Resolved - Service Advisory - Some Customers May Experience Issues Connecting to Exchange via Outlook or OWA

Summary of issue:

Some Customers May Experience Issues Connecting to Exchange via Outlook or OWA. This seems to be due to an ISP routing issue, not issues with the Hosted Exchange servers.

Business Impact:
Some customers may be unable to connect to Exchange via Outlook or OWA.

Technical Details:
This seems to be due to an ISP routing issue, not issues with the Hosted Exchange servers. Our System Administrators are currently aware of the issue and are working with the ISPs to resolve this issue.


20120824 16:00 - The issue has been resolved. Please let us know if you continue to experience any problems.


Thank you for being a ETRN customer. Please contact us if you have any questions.

We Answer Your Questions: FAQ

Q: What is the maximum e-mail attachment size?

A: The ETRN.com e-mail servers do not limit the size of individual e-mail attachments. The ETRN.com e-mail servers do impose a 400 MB maximum total message size limit. Individual customers can choose a smaller message size limit. We can also customize the handling of "over-sized" e-mails. Please contact us to discuss your specific needs. A couple of important facts:

1. Attachments are typically encoded in what is called Base64[1]. As a result, the actual length of MIME-compliant Base64-encoded binary data is usually about 137% of the original file size.

2. E-mails often contain both plain text and HTML components. This also increases the overall size of the e-mail.