20171102 - RESOLVED - Investigating a partial outage at our LVS1 data center

We are currently experiencing a partial outage at our LVS1 data center.

Updates to follow as more information becomes available.


  • 2017/11/02 08:33 CT: Our monitoring system detected problems accessing several hosts in this data center. We began investigating this issue.
  • 2017/11/02 08:45 CT: We have found that there appears to be communication issues between several of our servers and their storage.
  • 2017/11/02 09:00 CT: Our technicians are working to isolate and solve the issue as quickly as possible.
  • 2017/11/02 11:03 CT: Systems are being brought back online now.
  • 2017/11/02 11:28 CT: All systems should now be back online. Please contact us if you continue to experience any problems.

We appreciate your patience during this work and welcome any feedback. Thank you for being a ETRN customer. Please contact us if you have any questions.

We Answer Your Questions: FAQ

Q: What is the maximum e-mail attachment size?

A: The ETRN.com e-mail servers do not limit the size of individual e-mail attachments. The ETRN.com e-mail servers do impose a 400 MB maximum total message size limit. Individual customers can choose a smaller message size limit. We can also customize the handling of "over-sized" e-mails. Please contact us to discuss your specific needs. A couple of important facts:

1. Attachments are typically encoded in what is called Base64[1]. As a result, the actual length of MIME-compliant Base64-encoded binary data is usually about 137% of the original file size.

2. E-mails often contain both plain text and HTML components. This also increases the overall size of the e-mail.