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20170721 - RESOLVED - Investigating an outage at

We are currently experiencing a significant outage to our data center.

Updates to follow as more information becomes available.


  • 2017/07/21 9:58 PM CT: This outage is current affecting hosts in our networks. This outage was originally due to a power failure at the data center.
  • 2017/07/22 1:20 AM CT: Power has been restored to the data center. We are in the process of bringing systems back online.
  • 2017/07/22 5:05 AM CT: All system are online. We are continuing to monitor the system for any additional issues. Please contact us if you are still experiencing any problems.

We appreciate your patience during this work and welcome any feedback. Thank you for being a ETRN customer. Please contact us if you have any questions.

We Answer Your Questions: FAQ

Q: What is the maximum e-mail attachment size?

A: The e-mail servers do not limit the size of individual e-mail attachments. The e-mail servers do impose a 400 MB maximum total message size limit. Individual customers can choose a smaller message size limit. We can also customize the handling of "over-sized" e-mails. Please contact us to discuss your specific needs. A couple of important facts:

1. Attachments are typically encoded in what is called Base64[1]. As a result, the actual length of MIME-compliant Base64-encoded binary data is usually about 137% of the original file size.

2. E-mails often contain both plain text and HTML components. This also increases the overall size of the e-mail.