20170531 - Resolved - Investigating packet loss at lvs1.etrn.com

We are currently experiencing packet loss to our lvs1.etrn.com data center.

Updates to follow as more information becomes available.


  • 2017/05/31 10:25 PM CT: Our network technicians are working to isolate and solve the issue as quickly as possible.
  • 2017/05/31 11:55 PM CT: Our network team believes the issue may be resolved at this time. Our monitoring system indicates that all of the alerts were resolved as of one hour ago and no further problems have been detected since that time.

We appreciate your patience during this work and welcome any feedback. Thank you for being a ETRN customer. Please contact us if you have any questions.

We Answer Your Questions: FAQ

Q: What is the maximum e-mail attachment size?

A: The ETRN.com e-mail servers do not limit the size of individual e-mail attachments. The ETRN.com e-mail servers do impose a 400 MB maximum total message size limit. Individual customers can choose a smaller message size limit. We can also customize the handling of "over-sized" e-mails. Please contact us to discuss your specific needs. A couple of important facts:

1. Attachments are typically encoded in what is called Base64[1]. As a result, the actual length of MIME-compliant Base64-encoded binary data is usually about 137% of the original file size.

2. E-mails often contain both plain text and HTML components. This also increases the overall size of the e-mail.