FAIL (the browser should render some flash content, not this).

20151207 - RESOLVED - Investigating an outage to

We are currently investigating an outage to our data center.

Updates to follow as more information becomes available.


  • 08:06 CT: This outage is current affecting hosts in our and networks. We are investigating the issue now.
  • 09:50 CT:All systems are now back up. The e-mail systems are currently processing a backlog of e-mail.
  • 12:00 CT:Most e-mail backlogs have been cleared. We are continuing to monitor the system.

We appreciate your patience during this work and welcome any feedback. Thank you for being a ETRN customer. Please contact us if you have any questions.

We Answer Your Questions: FAQ

Q: What is the maximum e-mail attachment size?

A: The e-mail servers do not limit the size of individual e-mail attachments. The e-mail servers do impose a 400 MB maximum total message size limit. Individual customers can choose a smaller message size limit. We can also customize the handling of "over-sized" e-mails. Please contact us to discuss your specific needs. A couple of important facts:

1. Attachments are typically encoded in what is called Base64[1]. As a result, the actual length of MIME-compliant Base64-encoded binary data is usually about 137% of the original file size.

2. E-mails often contain both plain text and HTML components. This also increases the overall size of the e-mail.