20140706 - RESOLVED - Investigating an outage for the host a.web.mkc1.etrn.com

We are currently investigating an outage for the host a.web.mkc1.etrn.com.  At the present time, this host is not reachable for either e-mail or web services.  Incoming e-mails to this host are being queued.

Updates to follow as more information becomes available.


  • 20140707 00:55 CT: Our troubleshooting has determined that the physical system hosting this system is experiencing reliability problems.
  • 20140707 02:00 CT: This system is being provisioned on a new physical system. We are in the process of bring the system back online.
  • 20140707 03:00 CT: Data is being restored from backup.
  • 20140707 09:45 CT: The restore has been completed. Service are being verified and re-enabled.
  • 20140707 10:45 CT: Services are now re-enabled.
  • 20140707 11:30 CT: The system should now be fully functional. Please contact us  if you encounter any problems.

We appreciate your patience during this work and welcome any feedback. Thank you for being a ETRN customer. Please contact us if you have any questions.

We Answer Your Questions: FAQ

Q: What is the maximum e-mail attachment size?

A: The ETRN.com e-mail servers do not limit the size of individual e-mail attachments. The ETRN.com e-mail servers do impose a 400 MB maximum total message size limit. Individual customers can choose a smaller message size limit. We can also customize the handling of "over-sized" e-mails. Please contact us to discuss your specific needs. A couple of important facts:

1. Attachments are typically encoded in what is called Base64[1]. As a result, the actual length of MIME-compliant Base64-encoded binary data is usually about 137% of the original file size.

2. E-mails often contain both plain text and HTML components. This also increases the overall size of the e-mail.