20110419 - RESOLVED - Investigating a partial connectivity outage - Kansas City
Subject: 04/19/2011 - Connectivity Outage - Kansas City
02:50 - We are investigating a partial connectivity outage in our Kansas City data center. The connectivity we receive from our data center provider appears to be down. Our direct connections are all up.
05:50 - Connectivity has been restored. Vendor statement: "We are still experiencing networking issues, however we have partial network functionality. We are still working on the issue but parts of the network are online now." Our tests are indicating that the network appears to be working correctly.
07:16 - Vendor statement: "All servers should now be back online. We apologize for the downtime and the inconvenience. If you are still having issues, please update this ticket and we will look into the issues further, however the network itsself is fully back online. The issue was a fault piece of networking hardware."
We appreciate your patience during this outage and welcome any feedback. Thank you for being a ETRN customer. Please contact us (http://www.etrn.com/contact) if you have any questions or concerns.
We Answer Your Questions: FAQ
Q: What is the maximum e-mail attachment size?
A: The ETRN.com e-mail servers do not limit the size of individual e-mail attachments. The ETRN.com e-mail servers do impose a 400 MB maximum total message size limit. Individual customers can choose a smaller message size limit. We can also customize the handling of "over-sized" e-mails. Please contact us to discuss your specific needs. A couple of important facts:
1. Attachments are typically encoded in what is called Base64[1]. As a result, the actual length of MIME-compliant Base64-encoded binary data is usually about 137% of the original file size.
2. E-mails often contain both plain text and HTML components. This also increases the overall size of the e-mail.