20141219 - The Master Services Agreement has been updated

The Master Services Agreement was updated today.

Here is the list of changes that were made:

  • Page 1, Item 6 A new item was added: "Please submit payment in U.S. Dollars. The invoice payment is expected as billed. Any amount submitted other than stated on the invoice will be subject to collection review, as discounts and partial payments are not permitted. Payments cannot be accepted or processed by email."

The most recent Master Services Agreement can always be found here: Master Services Agreement

Thank you for being a ETRN customer. Please contact us if you have any questions.

We Answer Your Questions: FAQ

Q: What is the maximum e-mail attachment size?

A: The ETRN.com e-mail servers do not limit the size of individual e-mail attachments. The ETRN.com e-mail servers do impose a 400 MB maximum total message size limit. Individual customers can choose a smaller message size limit. We can also customize the handling of "over-sized" e-mails. Please contact us to discuss your specific needs. A couple of important facts:

1. Attachments are typically encoded in what is called Base64[1]. As a result, the actual length of MIME-compliant Base64-encoded binary data is usually about 137% of the original file size.

2. E-mails often contain both plain text and HTML components. This also increases the overall size of the e-mail.