20120608 - Planned Network Maintenance - Kansas City

Subject: 8 June 2012 Planned Network Maintenance - Kansas City


  • Scheduled start date and time: 06/08/2012 3:00 AM CT
  • Scheduled end date and time: 06/08/2012 7:00 AM CT
  • System(s) Affected: mkc1 datacenter
  • Expected Impact: One of ETRN.com's connectivity providers will be doing maintenance on their circuit. This maintenance may have some intermittent effects on the services provided by ETRN.com.
  • Vendor statement: "During this maintenance window, you may experience one or more brief interruptions in service while we complete the maintenance activities; the interruptions are expected to last less than up to 30 minutes down time (15-20 minutes expected) total. However, due to the complexity of the work, your downtime may be longer."
  • Action required: None.

Our network operations engineers will closely monitor the system during this maintenance window and will do everything possible to minimize any inconvenience to you. Our system should automatically fail-over to other circuits during this time. If you have any problems with your services after this time, or if you have any questions regarding the maintenance at any point, please contact us.

We appreciate your patience during this work and welcome any feedback. Thank you for being a ETRN customer.

We Answer Your Questions: FAQ

Q: What is the maximum e-mail attachment size?

A: The ETRN.com e-mail servers do not limit the size of individual e-mail attachments. The ETRN.com e-mail servers do impose a 400 MB maximum total message size limit. Individual customers can choose a smaller message size limit. We can also customize the handling of "over-sized" e-mails. Please contact us to discuss your specific needs. A couple of important facts:

1. Attachments are typically encoded in what is called Base64[1]. As a result, the actual length of MIME-compliant Base64-encoded binary data is usually about 137% of the original file size.

2. E-mails often contain both plain text and HTML components. This also increases the overall size of the e-mail.