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Email Compliance

Compliance

Exchange Email and other ETRN services are designed to meet many privacy and security requirements. One example is for Protected Health Information (PHI). Our policies, procedures, technologies and services are audited by an independent party to validate conformance with HIPAA privacy and security requirements, and ETRN will execute a HIPAA Business Associate Agreement with Covered Entities.

If you choose our Compliance and Security Plan, you receive high-security email, file sharing and web application security tools. Everything you need to succeed in today’s regulatory environment from encrypting sensitive correspondence, proposals and research to collaborating on due diligence with private room access controls for documents. All available to your team whether they’re in the office or on the road, with full support for mobile devices.

We Answer Your Questions: FAQ

Q: What is the maximum e-mail attachment size?

A: The ETRN.com e-mail servers do not limit the size of individual e-mail attachments. The ETRN.com e-mail servers do impose a 400 MB maximum total message size limit. Individual customers can choose a smaller message size limit. We can also customize the handling of "over-sized" e-mails. Please contact us to discuss your specific needs. A couple of important facts:

1. Attachments are typically encoded in what is called Base64[1]. As a result, the actual length of MIME-compliant Base64-encoded binary data is usually about 137% of the original file size.

2. E-mails often contain both plain text and HTML components. This also increases the overall size of the e-mail.