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20120810 - Global Service Advisory: Domains hosted with Network Solutions may experience intermittent issues receiving mail

Global Service Advisory:

ETRN has discovered a possible issue with certain Network Solutions name servers. When looking up DNS information for domains hosted on Network Solutions or when querying Network Solutions name servers, we have seen intermittent time outs. This issue was discovered when customer reported bounce backs for people trying to send them mail. People sending to domains hosted on these servers may receive similar bounce backs. After some research, we found reports of similar issues by other companies (outside of ETRN) and reports from Network Solutions stating that there may be a Denial of Service Attack (DDOS). We will monitor this issue and provide an update when the issue has been resolved by Network Solutions. If you have any questions, please feel free to contact us.

Thank you for being a ETRN customer. Please contact us if you have any questions.

We Answer Your Questions: FAQ

Q: What is the maximum e-mail attachment size?

A: The e-mail servers do not limit the size of individual e-mail attachments. The e-mail servers do impose a 400 MB maximum total message size limit. Individual customers can choose a smaller message size limit. We can also customize the handling of "over-sized" e-mails. Please contact us to discuss your specific needs. A couple of important facts:

1. Attachments are typically encoded in what is called Base64[1]. As a result, the actual length of MIME-compliant Base64-encoded binary data is usually about 137% of the original file size.

2. E-mails often contain both plain text and HTML components. This also increases the overall size of the e-mail.