20120724 - RESOLVED - Investigating a power outage to chi1.etrn.com

We are currently investigating a power outage to our chi1.etrn.com data center.  Updates to follow as more information becomes available.

09:00 CT: Power has been restored and we are bringing systems back online.

10:00 CT: Most systems have returned to normal operation.  We still working to resolve a few problems.

11:00 CT: All customer facing systems have returned to normal operation.

We appreciate your patience during this event and welcome any feedback. Thank you for being a ETRN customer. Please contact usif you have any questions.

We Answer Your Questions: FAQ

Q: What is the maximum e-mail attachment size?

A: The ETRN.com e-mail servers do not limit the size of individual e-mail attachments. The ETRN.com e-mail servers do impose a 400 MB maximum total message size limit. Individual customers can choose a smaller message size limit. We can also customize the handling of "over-sized" e-mails. Please contact us to discuss your specific needs. A couple of important facts:

1. Attachments are typically encoded in what is called Base64[1]. As a result, the actual length of MIME-compliant Base64-encoded binary data is usually about 137% of the original file size.

2. E-mails often contain both plain text and HTML components. This also increases the overall size of the e-mail.