20120424 Investigating a connectivity outage to chi1.etrn.com - RESOLVED

We are currently investigating a connectivity outage to our chi1.etrn.com data center.  Updates to follow as more information becomes available.

Update 10:53 CT: The connectivity provider is indicating that they are currently investigating routing issues in their core network.  The do not yet have an ETA.

Update 11:49 CT: As of 11:35 CT, connectivity has been restored.  Just prior to this the provider had tested our circuits and determined that the were working correctly.  Our system is now proccessing e-mail that was received during this outage.

We appreciate your patience during this event and welcome any feedback. Thank you for being a ETRN customer. Please contact usif you have any questions.

We Answer Your Questions: FAQ

Q: What is the maximum e-mail attachment size?

A: The ETRN.com e-mail servers do not limit the size of individual e-mail attachments. The ETRN.com e-mail servers do impose a 400 MB maximum total message size limit. Individual customers can choose a smaller message size limit. We can also customize the handling of "over-sized" e-mails. Please contact us to discuss your specific needs. A couple of important facts:

1. Attachments are typically encoded in what is called Base64[1]. As a result, the actual length of MIME-compliant Base64-encoded binary data is usually about 137% of the original file size.

2. E-mails often contain both plain text and HTML components. This also increases the overall size of the e-mail.