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Privacy policy

Last modified: November 12, 2009

Your privacy is important to ETRN.com. This Privacy Policy applies to all of the products, services, and websites offered by ETRN.com. This privacy statement provides information about the personal information that ETRN.com collects, and the ways in which ETRN.com uses that personal information.

If you have any questions about this Privacy Policy, please feel free to contact us through our website or write to us at:

Privacy Matters
c/o ETRN.com LLC
23009 NE 188th St.
Holt, MO 64048
USA

Information we collect and how we use it

To access this web site, we do not require you to register for an account or provide any personal information to us. In order to provide our full range of services, we may collect the following types of information:

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Information you provide – When you sign up for a service or promotion that requires registration, we ask you for personal information (such as your name, email address and an account password). For certain services we also request credit card or other payment account information which we maintain in encrypted form on secure servers.

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Cookies – When you visit an ETRN.com web site, we may send one or more cookies – a small file containing a string of characters – to your computer or other device that uniquely identifies your browser. We use cookies to improve the quality of our service, such as storing user preferences.

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Log information – When you access ETRN.com services, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.

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User communications – When you send email or other communications to ETRN.com, we may retain those communications in order to process your inquiries, respond to your requests and improve our services.

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Affiliated ETRN.com Services on other sites – We may offer some of our services on or through other web sites. Personal information that you provide to those sites may be sent to ETRN.com in order to deliver the service. We process such information under this Privacy Policy. The affiliated sites through which our services are offered may have different privacy practices and we encourage you to read their privacy policies.

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Location data – ETRN.com may offer location-enabled services. If you use those services, ETRN.com may receive information about your actual location (such as GPS signals sent by a mobile device) or information that can be used to approximate a location (such as a cell ID).

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Links – ETRN.com may present links in a format that enables us to keep track of whether these links have been followed. We use this information to improve the quality of our search technology, customized content and advertising. Read more information about links and redirected URLs

* Other sites – This Privacy Policy applies to ETRN.com services only. We do not exercise control over the sites we may link to. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you.

ETRN.com only processes personal information for the purposes described in this Privacy Policy. In addition to the above, such purposes include:

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Providing our services, including the display of customized content;

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Auditing, research and analysis in order to maintain, protect and improve our services;

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Ensuring the technical functioning of our network;

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Protecting the rights or property of ETRN.com or our users; and

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Developing new services.

ETRN.com processes personal information on our servers in the United States of America and possibly in other countries. In some cases, we process personal information on a server outside your own country. We may process personal information to provide our own services.

Choices for personal information

When you sign up for a particular service that requires registration, we ask you to provide personal information. If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.

If we propose to use personal information for any purposes other than those described in this Privacy Policy and/or in the specific service privacy notices, we will offer you an effective way to opt out of the use of personal information for those other purposes. We will not collect or use sensitive information for purposes other than those described in this Privacy Policy and/or in the supplementary service privacy notices, unless we have obtained your prior consent.

Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some ETRN.com features and services may not function properly if your cookies are disabled.

You can decline to submit personal information to any of our services, in which case ETRN.com may not be able to provide those services to you.

Information sharing

ETRN.com only shares personal information with other companies or individuals outside of ETRN.com in the following limited circumstances:

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We have your consent. We require opt-in consent for the sharing of any sensitive personal information.

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We provide such information to our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.

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We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of ETRN.com, its users or the public as required or permitted by law.

If ETRN.com becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will ensure the confidentiality of any personal information involved in such transactions and provide notice Before personal information is transferred and becomes subject to a different privacy policy.

Please contact us at the address below for any additional questions about the management or use of personal data.

Information security

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.

We restrict access to personal information to ETRN.com employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

Data integrity

ETRN.com processes personal information only for the purposes for which it was collected and in accordance with this Privacy Policy. We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our services or as otherwise permitted under this Policy. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary.

Accessing and updating personal information

When you use ETRN.com services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Some of our services have different procedures to access, correct or delete users’ personal information.

Enforcement

ETRN.com regularly reviews its compliance with this Privacy Policy. Please feel free to direct any questions or concerns regarding this Privacy Policy or ETRN.com’s treatment of personal information by contacting us through this web site or by writing to us at:

Privacy Matters
c/o ETRN.com LLC
23009 NE 188th St.
Holt, MO 64048
USA

When we receive formal written complaints at this address, it is ETRN.com’s policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between ETRN.com and an individual.

Changes to this Privacy Policy

Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent, and we expect most such changes will be minor. Regardless, we will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes). Each version of this Privacy Policy may be identified at the top of the page by its effective date, and we may also keep prior versions of this Privacy Policy in an archive for your review.

If you have any additional questions or concerns about this Privacy Policy, please feel free to contact us any time through this web site or at:

Privacy Matters
c/o ETRN.com LLC
23009 NE 188th St.
Holt, MO 64048
USA

E-mail: contact@etrn.com

We Answer Your Questions: FAQ

Q: What is the maximum e-mail attachment size?

A: The ETRN.com e-mail servers do not limit the size of individual e-mail attachments. The ETRN.com e-mail servers do impose a 400 MB maximum total message size limit. Individual customers can choose a smaller message size limit. We can also customize the handling of "over-sized" e-mails. Please contact us to discuss your specific needs. A couple of important facts:

1. Attachments are typically encoded in what is called Base64[1]. As a result, the actual length of MIME-compliant Base64-encoded binary data is usually about 137% of the original file size.

2. E-mails often contain both plain text and HTML components. This also increases the overall size of the e-mail.