20140518 - RESOLVED - Investigating an outage to chi1.etrn.com

We are currently investigating an outage to our chi1.etrn.com data center.

Updates to follow as more information becomes available.


Updates:

  • 08:30 CT: Our troubleshooting has located the problem and replacement parts are in the process of being obtained (ETA: ~ 2 hours).
  • 11:15 CT: The failed hardware has been replaced. We are in the process of bring the effected system back online.
  • 12:20 CT: All systems are back online and the system is now processing queued e-mails.
  • 12:50 CT: All queued e-mail has been processed. All systems should be functioning normally now.

We appreciate your patience during this work and welcome any feedback. Thank you for being a ETRN customer. Please contact us if you have any questions.

We Answer Your Questions: FAQ

Q: What is the maximum e-mail attachment size?

A: The ETRN.com e-mail servers do not limit the size of individual e-mail attachments. The ETRN.com e-mail servers do impose a 400 MB maximum total message size limit. Individual customers can choose a smaller message size limit. We can also customize the handling of "over-sized" e-mails. Please contact us to discuss your specific needs. A couple of important facts:

1. Attachments are typically encoded in what is called Base64[1]. As a result, the actual length of MIME-compliant Base64-encoded binary data is usually about 137% of the original file size.

2. E-mails often contain both plain text and HTML components. This also increases the overall size of the e-mail.